Two weeks ago, as noted in an earlier post, my roof began leaking in two different rather large areas. I called my insurance company and got the ball rolling. Since then everything has come to a screeching halt. The insurance company sent out their “preferred vendor” the day I made the claim yet I still do not have a written estimate from them. I called five other roofing companies for estimates. Only one company has made it out so far and given me an estimate. I’m sitting here making phone calls, getting the run around, and worrying about the rain that is in the forecast for later this week.
The insurance company hasn’t received any estimates from me or the vendor yet, and is already telling me what they won’t cover….great! I’m trying really hard to be patient because I have a feeling that this is going to be a several week long up hill battle with them, but I really wish Mindy was here to help with all of this. She was so good at cutting through all the crap on things like this and getting stuff done. Partly because she was a stay at home mom and had a little more flexible schedule to work with these people, but mostly because she just didn’t take crap from anyone.
As I was writing this I was interrupted by a phone call from my insurance company. They wanted to know if I was happy with the repairs. WHAT REPAIRS!! Nothing has been done! So I channeled my “Mindy like” assertion towards the poor sap on the other end of the phone. In the end all he could do was “note my account”, so I’ll be placing another call to my agent.
Mindy and I both worked in a call center when we first met. We were both painfully familiar with the customer service side of things. I caught a few good breaks and moved into IT where my real passion lied. She worked various forms of customer service for several different companies over the years before becoming a stay at home mom. I guess the additional years arguing with people over bills, collection letters, service agreements, etc. just made her more rigid when it comes to these things. She was just flat out better than me at getting people to do what she wanted, how she wanted. She was unwavering and tenacious, and as much as I try; as much as I say I’ll do the same thing…I’m just not her. I’m not that good at it. I wear down more easily and become frustrated. I can nearly hear her now, lecturing on the strength of a woman needed to get the job done. She wouldn’t actually do the work mind you; just tell you the womanly strength needed to do it (read: delegation and supervision). In marriage you get used to leaning on your spouse to fill gaps; to do well what you don’t. I just got comfortable with her being the assertive, tenacious project manger when it came to things like this. I do a lot of things well and I’ve improved on quite a bit now that I’m the only one calling the shots (or so I like to think), but it’s just another reminder that I’m just half of a couple.